Help & FAQs


Below are a few answers to some Frequently Asked Questions - with links to other pages on our site so you can find out more:


About Us - Hintons Online Gift Shop is a trading style of Hintons Broadstone Ltd an established British retail company. We have been selling homeware, toys and gifts for over 80 years.


Need help or have a question? - if you have any questions or need any help, please do give us a call - we'll be very happy to help. Either phone us on 01202 977329 or email at 


Opening Hours - click here for our Opening Hours


Christmas Orders - our last order date for pre-Christmas delivery is Wednesday 19th December 2018.


How to Shop - for a beginner's guide explaining how to shop with us, click here


Postage & Packing


Standard Delivery - £3.99 for orders of £75 or less, Free* over £75
Next Day Delivery* - £6.99
*UK Mainland, excludes Highlands & Islands

For full details, including delivery leadtimes and delivery charges for elsewhere, see our Postage & Delivery page
Collect your Order - if you'd prefer to collect your order, that's fine. Select Collect during the Checkout process and you will not be charged any P&P. We will email you when your order is ready for collection. See our Postage & Delivery page for full details. For our address and a map of how to find see our Contact Us page


Gift Wrapping - we will be happy to gift wrap your order, where feasible, for an additional £3.00 per item. To select this service, tick the tickbox as you add each item to you basket. Gift Messages can be provided free of charge - enter the message during the checkout process. More details can be found by clicking here


Payment Methods - we accept payment by Visa or Mastercard Credit or Debit Cards, Paypal & BACS. 


Customer Reviews - we love hearing your views about the products and service we provide - either see our overall Customer Service reviews or read other customers' product reviews on the specific product's page. We also offer a prize for the best Review of the Month


Returns & Guarantees - Hintons offers a "No Quibble" Returns policy. Returns from within the UK can be made within 14 days of purchase at your own cost. Please contact us first if you want to return an item.


Terms & Conditions - click to see our full terms & conditions


Privacy Statement and Cookies - click to see full details of our Privacy Statement


Secure Payments - rest assured, our website is secure. For more details click here


Toy Safety - all our toys comply with EU Toy Safety regulations, further details can be found here


Recycling - we recycle boxes when sending orders and we comply with the WEEE Regulations.


Age Guidance - details of any suggested age requirements for products will always be listed on the product information page.


Log in problems - struggling to log in? Forgot your password? If you already have an account, follow the Forgot Password link on the log in page and follow the instructions there. You will be sent a password reset email. If you can't find your password reset email, please be sure to check your email's Spam or Junk box.


Email Newsletter - if you wish to receive details about MyHintons sales, new products and other exciting offers, please subscribe to our email newsletter. To subscribe, please scroll to the bottom of this web page, and enter your name & email address. You can unsubscribe at any time by contacting us.


Need help or have a question? - if you have any questions or need any help, please do give us a call - we'll be very happy to help. Either phone us on 01202 977329 or email at


Technical problems? - If our website doesn't behave as you would expect, especially the basket or payment pages, it could be that you are using an old internet browser*. Our website complies with all the very latest requirements for website security.  


If you need any help at all - or if you would like to place your order over the phone - please call and we will be happy to help. It would be helpful if you could use the link below to tell us the browser and browser version you are using.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.